Assertiveness and Communication in Challenging Situations
Co vám kurz přinese
- Confidence in Communication – Learn how to assert your opinions calmly and respectfully.
- Effective Conflict Management – Master techniques for responding to objections, criticism, and tense situations.
- Better Emotional Awareness – Gain tools to manage both your own emotions and those of others during difficult conversations.
- Practical Training – Practise real-life situations and develop skills you can apply immediately.
Kurz vedou lektoři
Co se v kurzu naučíte
- The difference between assertive, aggressive and passive behaviour—and what to look out for in communication.
- How to manage your emotions and support others emotionally.
- How to respond to objections and both justified and unjustified criticism.
- How to use empathy effectively and handle challenging communication situations.
Rozsah a cena kurzu
- Two-day intensive training from 9:00 to 17:00 for 8 to 12 participants.
- For quotation, please contact us directly.
Motto
“Never argue with a fool, onlookers may not be able to tell the difference.” – English proverb
What to Expect
Assertiveness
- Communication style self-assessment
- Assertive, aggressive and passive communication styles
- Case studies from professional and personal life
- Assertive conflict management techniques and strategies for responding to difficult situations
Communication in Challenging Situations
- Attitudes towards conflict
- Managing emotions
- Responding to objections and (un)justified criticism
- Giving effective criticism – how to deliver “uncomfortable” messages
Emotional Management
- Empathy, building and maintaining relationships
- Active listening without judgement or emotional bias
- Using empathetic language in communication