The aim of this workshop is to help participants better understand how to effectively communicate with co-workers, customers and other constituents. The workshop will be a mixture of theory and practice, and it will enable participants to understand not only their own preferred communication style, but also improve at communicating in a way that ensures successful outcome of goals.

What to expect

Introduction – The Power of Effective Communication

• Introduction to the Power of Effective (and ineffective) Communication
• Lessons learned from other organisations
• 4 Fatal Assumptions of Communication (Understand, Agree, Care, Take Appropriate Action)
• Introduction to Lasswell’s Theory of Communication Framework (Who, Says What, To Whom, Through Which Channel, The What Effect/Impact)

Who

• Understanding your preferred communication style and preferences
• Their strengths and weaknesses

Says What

– 5 Cs of effective communication

• Clear
• Correct
• Complete
• Consise
• Compassionate

To Whom

– Understanding your audience – what are they understanding when you communicate?

– Introduction to CQ (Cultural Intelligence) and EQ (Emotional Intelligence)

• I Say, You Hear
• The Power of Verbal and non-verbal communication (theory and practice)
• The Power of Active Listening (theory and practice)

Through Which Channel

• Effective communication strategies
• The message (content, importance, timeframe etc.) dictates the method message

The What Effect

• Communicating for change and impact
• Start with Why

Commitment

• Personal Action Plan – Planning key implementation take-aways